CARPET CLEANERS MISTAKE No.1:

Choosing a carpet cleaner based on equipment alone.
No question, your carpet cleaner needs first-rate equipment.
But he also needs something else. He needs employees who are skilled at operating that equipment. Many companies own hot-water extractors, but very few companies teach their employees how to use them properly. The best way to know that the carpet cleaner's employees have been properly taught is to make sure the cleaner has been certified by the NCCA. Before you choose a carpet cleaner, ask to see written proof of the company's NCCA certification.

CARPET CLEANERS MISTAKE No.2:

Choosing a carpet cleaner based on a very low price.
Low price could be a problem in three ways (1) Low price can be the bait that attracts your phone call. Once the cleaner gets into your home he pressures you into a much more expensive job. (2) Low price can be for single-process cleaning. Rarely does the consumer know what this means and, when told, asks for dual-purpose cleaning instead, which costs much more. (3) Low price means the carpet cleaner has cheap equipment which will not effectively clean your carpet.

CARPET CLEANERS MISTAKE No.3:

Choosing a carpet cleaner who doesn't offer a Carpet Cleaning Guarantee.
In my view, every carpet cleaning company should be fully accountable for its work. Not all carpet cleaners offer a guarantee. Or, if they do, the guarantee may be limited. Ask the carpet cleaner if he offers a no-frills guarantee and then make sure the carpet cleaner includes his guarantee in the quotation.

CARPET CLEANERS MISTAKE No.4:

Choosing a carpet cleaner without getting comments
from his other clients.

Any carpet cleaner can say anything about his past jobs. And sadly, some of what he says may not be true. Make sure you ask for references or read comments from current customers so you can depend on the carpet cleaner and his work.

CARPET CLEANERS MISTAKE No.5:

Choosing a carpet cleaner who is not a member
of the National Carpet Cleaners Association (NCCA).

NCCA is the largest trade association of carpet cleaners in the UK and they are dedicated to :

1)honest, ethical business practices, 2) staying current on the latest methods for carpet and upholstery care, cleaning and restoration, and 3) the highest possible level of customer service. You're making a wise decision when you have your carpets cleaned by a member of the NCCA.

CARPET CLEANERS MISTAKE No.6:

Choosing a carpet cleaner who doesn't use Twin Vacuum,
hot water extraction system.

You might expect this from me, since my employees and I use this type of system. But there are several good reasons. Smaller portable hot water extraction systems are good, but they are not as good as the powerful twin vacuum systems. Compared with hot water systems you can hire, our systems use hotter water, higher pressure and stronger suction. So all the way around you get a much better job. No two ways about it they leave your carpets cleaner, fresher and healthier than ever before.