Yes we have a comprehensive public liability cover. Our insurance policy will cover any accidental damages to your property caused by our cleaner up to 5 million pounds.
 
Our insurance policy will also cover theft and key loss.£30.00 limit for key loss compensation per location applies.
 
As required by law the insurance policy includes Employers Liability Cover. 
 
Copy of our insurance policy is available on request. 

 

Our customer services team will take your call Monday to Friday, 9.00 - 19.00 and Saturday 10.00 - 16.00. 

Yes, we provide Scotchguard™ or stain protection to all types of carpets. Please call 020 7099 6964 for more information. 
 

Anyclean Is A Proud Member Of The NCCA

The National Carpet Cleaners Association was formed in 1968, in order to:

1. Establish minimum, but professional standards within the carpet and upholstery cleaning industry.

2. Provide training for members, in order to achieve the aforementioned standard and keep members abreast of developments such as new chemicals, equipment and new fibres and materials.

3. Ensure that members have adequate public liability insurance.

4. Provide an advisory service, to assist with problems and handle complaints smoothly and promptly, thereby ensuring that all members live up to the Association's motto "SERVICE WITH INTEGRITY".

Question: What is the main benefit of using a member of the NCCA?

Answer: NCCA members are fully trained and insured for the work they carry out. They are members of the only National Trade Association dedicated to carpet and upholstery cleaning. A careful inspection will be made of your carpet and upholstery so that the operator will be aware of the nature of dyes and the type of fibre and construction. Then the security of the fixing of the carpet at its edges and the condition of the seams will be inspected. In the case of upholstery, a check on braids and other trimmings will be made so that you may have every confidence that your valuable carpetsand furnishings will be cleaned and cared for in the most professional manner.

All carpet cleaning companies and single operators are being trained and certified by the NCCA in order to apply an industry wide standards when dealing with soft furnishings in the UK.

The NCCA could play the role of an independent arbitrator by providing its unmatched carpet cleaning knowledge, skills and experience to anybody.

 

Anyclean guarantees that we will perform any cleaning service to your complete satisfaction. 
If you are not completely satisfied with our work, Anyclean will come back and RECLEAN the areas or items to your satisfaction FREE OF CHARGE.


We require £20.00 deposit by debit/credit card at the time of booking and the rest is payable on the day of the cleaning by cash or cheque upon completion of the job. If you want to pay the outstanding balance by credit/debit card there will be a 3% card handling fee.

 

Yes we do provide dry carpet cleaning although we recommend using it only in cases when: 

1. Your carpet is in use 24 hours a day and cannot be wet (busy office buildings)
2. You have a natural plant fibres carpet or rug - sisal, coir, jute, seagrass etc. These fibres can only be cleaned using the dry cleaning system due to the risk of damage from water.

Many cleaning companies do not provide dry carpet cleaning
due to the following reasons:

1. Dry powder extraction has no ability to flush soil and dust mites trapped at the base of the fibers. 
2. Some contractors have found a discoloration imparted to the fiber after repeated cleanings with this process. 
3. The process is extremely slow.
4. Nearly every carpet manufacturer requests annual hot water extraction.

Please call FREE on 020 7099 6964 for a free no obligation quote for dry carpet cleaning. 


We use hot water extraction method also known as steam cleaning. This is the best and the most efficient carpet cleaning method. 

We use also bonnet buffing, shampoo brushing, dry compound cleaning(HOST®) systems. 

Please click here to read more about carpet cleaning.

Yes we clean natural plant fibres carpets and rugs. 

If you have a natural plant fibres carpet or rug - sisal, coir, jute, seagrass etc. these fibres can only be cleaned using the dry cleaning system due to the risk of damage from water.

Please note that due to the fibre construction of those types of carpet it is very unlikely some stains to be completely removed. We will perform a very thorough cleaning process and your carpet will be fresh, clean and healthy although in some cases stains may have become a premanent damage due to the discoloration of the natural carpet fibres. 

Please call FREE on 020 7099 6964 for a free no obligation quote for dry carpet cleaning. 



We aim to book your carpet cleaning within the next 3 to 5 days. In some cases we may have earlier availabilities or in busy periods we may be able to send a carpet cleaner in a week's time. Please let us know your best dates and we will present you with the closest availabilities.


In some cases you may have to pay a parking fee or a congestion charge (congestion charge will be charged only if the site address is within the London congestion charge area). 
If our carpet cleaning operatives cannot park their vehicle free of charge when servicing your address you will have to either provide a parking space or a valid temporary parking permit. If you cannot arrange neither of the above then you will have to reimburse the carpet cleaners with the parking fee they have paid in order to clean your carpets.


In the unlikely event of dissatisfaction with the carpet cleaning services Anyclean will re-do the job free of charge. 

In order to solve properly any issue related to poor quality service we need to receive feedback as soon as any problems occur and no later than 48 hours.


Normally your carpets will be dry in about 3 hours after completion of the cleaning service.

However in some cases where extensive treatment due to a heavily stained carpet has been provided the drying process may take longer than 3 hours.


Our carpet cleaners will bring all the necessary chemicals and equipment. 

You need to provide only access to your property, water and el. power.


Yes, of course. 
You can leave a set of keys to your neighbour, porter or letting/estate agent. Please provide the contact details where we have to pick up the keys from including a name and a telephone number. We will collect the keys, do the job and then return the keys to the initial collection address or post them back through the letterbox.

Please note that we may charge you £10.00 if keys have to be picked up from a different postcode. 
We insist that you are present at the time of completion so you can inspect the results and pay any outstanding balances to the carpet cleaner.


Our carpet cleaning is NOT charged per hour but per job. We gather the information about your carpet either over the phone or by a site survey - the type of carpet, the size, stains and condition and provide a quote for the whole job. 

Once we give you the price it will not change, unless there is a difference in excess of 10%. 

Please call FREE on 020 7099 6964 for a free no obligation quote for your carpet cleaning.

Anyclean covers most areas within the M25. Please give us a ring on 020 7099 6964 if your home is outside this area. 

We operate in the following areas:

Central LondonNorth LondonNorthwest LondonWest LondonSouth West LondonSouth East LondonEast London

Abbey WoodActonAddingtonAddlestoneAldgate, Alexandra Palace, Anerley,Archway.

Balham
BarbicanBarkingBarnesBarnet, Barnsbury, BatterseaBayswater,BeckenhamBecontreeBeddington CornerBeddington, Belgravia, Bellingham,Bermondsey, Bethnal GreenBexleyBlackheathBloomsbury, Borough, Bow, Brent, Brent Cross, Brentford, Brixton, Brockley, BromleyBromley-by-Bow, Brompton, Brook Green, Buckhurst Hill.

Camberwell
, Camden Town, Canning Town, Canonbury, Carshalton, Castelnau, Catford, Charlton, ChelseaChertseyChessingtonChigwellChingford,ChislehurstChiswick, Clapham Junction, ClaphamClaptonClaygate,Clerkenwell, Cockfosters, Colindale, Covent Garden, Cricklewood, Crofton Park, Crouch End, Croydon, Crystal Palace.

Dagenham, Dalston, Deptford, Dulwich.

Ealing, Earl's Court, Earlsfield, East Barnet, East Croydon, East Dulwich, East End, East Finchley, East Ham, East Molesley, East Sheen, Eastcote, Elephant & Castle, Elsham, Eltham Park, Eltham, Enfield Park, Enfield, Epping Forest, Epsom Downs, Epsom, Esher, Ewell.

Finchley Central, Finsbury Park, Finsbury, Fleet Street, Foots Cray, Forest Gate, Forest Hill, Fortis Green, Friern Barnet, Fulham.

Golders Green, Grange Hill, Gray's Inn, Greenford, Greenhill, Greenwich, Grove Park.

Hackney, Hainault, Hammersmith, Hampstead Garden Suburb, Hampstead Heath, Hampstead, Hampton, Hanger Lane, Hanwell, Hanworth, Harlesden, Harrow on the hill, Harrow, Hatton, Havering, Hayes, Hendon, Herne Hill, Heston, Highams Park, Highbury, Highgate, Hither Green, Holborn, Strand, Holland Park, Holloway, Homerton, Honor Oak Park, Hook, Hornsey, Hounslow.

Ickenham, Isle of Dogs, Isleworth, Islington, Kensal Green, Kensington, Kentish Town.

Kew Gardens, Kew, Kilburn, Kingsbury, Kingston, Kingston-upon-Thames, Kinsbury.

Ladbroke Grove, Lambeth, Lee, Lewisham, Leyton, Leytonstone, Liverpool Street, Long Ditton, Lower Edmonton.

Maida Vale, Malden, Manor House, Manor Park, Marylebone, Mayfair, Merton, Mile End, Mill Hill, Millwall, Mitcham, Monument, Moorgate, Morden, Mortlake, Muswell Hill.

Neasden, New Barnet, New Cross Gate, New Cross, New Malden, New Southgate, Nine Elms, Norbiton, Norbury, North Finchley, North Kensington, North Woolwich, Northolt, Notting Hill, Nunhead, 

Orpington, Osterley.

Paddington, Palmers Green, Parson's Green, Peckham, Penge, Perivale, Pimlico, Pinner Green, Pinner, Plaistow, Poplar, Plumstead, Ponders End, Potters Bar, Purley, Putney.

Queens Park.

Raynes Park, Redbridge, Regent's Park, Richmond, Roehampton, Rotherhithe.

Seven Kings, Seven Sisters, Shepherd's Bush, Shepperton, Shirley, Shoreditch, Sidcup, Soho, South Beddington, South Bermonsey, South Croydon, South Kensington, South Lambeth, South Norwood, South Wimbledon, South Woodford, Southall, Southfields, Southgate, Southwark, St John's Wood, St Mary's Cray, St Paul's Cray, St. Paul's, Stamford Hill, Stepney, Stockwell, Stoke Newington, Stratford, Streatham Hill, Streatham, Sudbury, Sunbury, Surbiton, Surrey Docks, Sutton, Swiss Cottage, Sydenham.

Teddington, Temple Fortune, Thames Ditton, Tolworth, Tooting, Tottenham, Totteridge, Tower Hill, Tufnell Park, Tulse Hill, Twickenham.

Upper Edmonton, Upper Norwood, Upper Wandsworth, Upton Park, Uxbridge.

Wallington, Waltham Abbey, Walthamstow, Walton-on-Thames, Walworth, Wandsworth, Warwick Avenue, Waterloo, , Wealdstone, Wembley, West Brompton, West Ealing, West End, West Ham, West Hampstead, West Kensington, West Molesley, West Norwood, West Wickham, Westcombe Park, Westminster, Weston Green, Weybridge, Whetstone, Whitechapel, Willesden, Wimbledon, Winchmore Hill, Winchmore Hill, Wood Green, Woodford Green, Woodford, Woodmansterne, Woodside Park, Woolwich, Worcester Park, World's End.

Our services are available in the following postcodes:

w1, w2, w3, w4, w5, w6, w7, w8, w9, w10, w11, w12, w13, w14.

n1, n2, n3, n4, n5, n6, n7, n8, n9, n10, n11, n12, n13, n14, n15, n16, n17, n18, n19, n20, n21, n22.

nw1, nw2, nw3, nw4, nw5, nw6, nw7, nw8, nw9, nw10, nw11.

,e1, e2, e3, e4, e5, e6, e7, e8, e9, e10, e11, e12, e13, e14, e15, e16, e17, e18.

sw1, sw2, sw3, sw4, sw5, sw6, sw7, sw8, sw9, sw10, sw11, sw12, sw13, sw14, sw15, sw16, sw17, sw18, sw19, sw20.

se1, se2, se3, se4, se5, se6, se7, se8, se9, se10, se11, se12, se13, se14, se15, se16, se17, se18, se19, se20, se21, se22, se23, se24. se25, se26, se27, se28.

tw1, tw2, tw3, tw4, tw5, tw6, tw7, tw8, tw9, tw10, tw11, tw12, tw13

cr0, cr1, cr2, cr3, cr4, cr5, cr6, cr7, cr8.

cr9, kt1, kt2, kt3, kt4, kt5, kt6, kt7, kt8, kt9, kt10, kt11, kt12, kt13, kt14, kt15, kt16, kt17, kt18, kt19, kt20, kt21, kt22, kt23, kt24, kt25.

br1, br2, br3, br4, br5, br6, br7, br8, br9.

ig1, ig2, ig3, ig4, ig5, ig6, ig7, ig8, ig9, ig10, ig11.

Rm1, rm2, rm3, rm4, rm5, rm6, rm7, rm8, rm9, rm10 rm11, rm12, rm13, rm14, rm15, rm16, rm17, rm18, rm19, rm20.

en1, en2, en3, en4, en5, en6, en7, en8, en9, en10, en11.

ub1, ub2, ub3, ub4, ub5, ub6, ub7, ub8, ub9, ub10, ub11.

For a full list of covered areas please click HERE.

Yes, all of our cleaners are covered by our full public liability cover provided by AXA. Our insurance policy will cover any accidental damages to your property caused by any of our cleaners up to 1 million pounds.
 

Our cleaners work any day of the week from 07.00 to 20.00 including Public and Bank holidays. Cleaners can finish later than 20.00 if agreed with Anyclean.