It depends on the building. A small stucco conversion with a handful of flats may only need a weekly visit, while a busy mansion block with a lift and marble entrance hall often benefits from two or three visits a week. We recommend a frequency at the survey based on footfall, surfaces and resident expectations, and you can change it as your needs change.

Yes. Marble, limestone and terrazzo are common in Kensington’s entrance halls, and each needs the right products to avoid etching and dulling. We identify the surfaces at the survey and set out the routine care in your specification, with periodic deep cleaning available when floors need more than routine care.

Yes. Many Kensington mansion blocks and new-build developments have a porter or concierge on site. We agree with them who covers what, plan visits around deliveries and resident traffic, and keep them informed, so the building runs smoothly and nothing falls between two teams.

Wherever possible, yes. We assign a regular team to each building so they learn its layout, surfaces and residents. If a team member is away, a trained replacement works to the same written specification, so the standard doesn’t drop.

Yes. In Kensington, the front steps, pillared porch and tiled path are the first things residents and visitors see. We can include sweeping, washing and spot cleaning of these areas in your specification, alongside door furniture and entrance glass.

Every visit follows your written specification, so it’s always clear what should have been done. We record each visit and will flag any issues we spot, such as damage, leaks or fly-tipping, so you can act on them quickly. You also get a named contact for any questions about the service.